Carriage provider options
Spokane Organics utilizes a number of shipping carriers, such as FedEx, UPS, USPS, DHL, and various freight specific carriers, in order to deliver orders efficiently, safely, and securely.
Shipping service options
Spokane Organics offers domestic and international parcel or freight shipping via ground, air, and sea shipping services.
Spokane Organics has affordable shipping shipping rates that we pass down to you. We do not mark up our shipping rates for profit and work hard to offer affordable shipping to all of our customers.
Order deliver timeframe
All shipping times provided to you at the time of your order placement are approximate based on the shipping carrier's suggestions. All shipping time approximations are provided by the shipping carrier prior to any orders leaving our facilities. Once a shipment leaves our facilities, we have no control over when your shipment will arrive to you.
Responsibility and liability
We do ship internationally to most countries. Each country has its own unique table of assigning fees to inbound packages from other countries. Per the Incoterms of the order Sales Terms, you responsible for any tariffs, duties, import taxes, customs charges, GST, VAT, customs value, or any other fees assessed by the particular government or country the product is exported to.
How to track your shipment
You will be provided with the respective tracking number for your order at the time of shipment. You may view the tracking number(s) for your order shipment(s) within each order, by loging into your account and navigating to the My Orders section of the Account Portal. If shipment tracking is not showing any scans or your shipment has not been received on time, please contact us via phone or email, and have your order number ready.
Return Shipping Fees
Cost to ship return items
We do not pay for return shipping costs in the event of warranty issues and/or damage caused by the shipper. If for any reason the items you ordered are not permitted in your country, we cannot be responsible for return shipping fees. We will refund all product costs for returns that meet our Return Policy, however we do not refund shipping costs.
How you may contact us regarding these Shipping Terms
Should you have questions about our Shipping Terms or require logistics support for an order, please contact us via phone or email.